Become a Service Technician at MAX
MAX, a key part of Tabcorp, delivers industry-leading gaming services across Australia. As a Service Technician, you'll play a vital role in maintaining and supporting our cutting-edge systems, ensuring smooth operations for our MAX customers. Join the team that keeps the action running!
Welcome to MAX: Innovation and Gaming Excellence within Tabcorp
Tabcorp is Australia’s leading gambling entertainment company. Our people power the iconic, homegrown, world-class brands TAB, Sky Racing and MAX.
At MAX, we provide comprehensive technical support for electronic equipment in over 8000 venues, clubs and pubs nationwide.
We pride ourselves on our commitment to quality, integrity, and innovation, ensuring we provide the best outcomes for our partners and the communities we serve.
About the Service Technician Role
Our Service Technicians play an important role in keeping the lights on - quite literally. The role is incredibly varied. On any given day, our technicians might find themselves:
- Conducting maintenance and repairs on gaming machines to ensure they operate smoothly
- Diagnosing and resolving technical issues to minimise downtime
- Providing exceptional customer service to our partner venues, pubs and clubs
- Keeping detailed records of maintenance and repairs
Our Service Technicians all enjoy problem-solving, have a keen eye for detail, and are passionate about technology and customer service.
Empowering You: Training, Growth, and Inclusion
We believe that fostering a supportive and inclusive environment is key to building a strong team. No matter your background or skills, if you have the interest and drive, we’ll provide the training and development you need to succeed. Diversity is important to us, and we’re committed to helping everyone thrive.
In this video, Sam shares her journey, showing how we support individuals with the passion to learn—even if they don’t have all the skills from the start.
Physical Requirements
The role of a Service Technician can be physically demanding. Some of the physical tasks our technicians perform include:
- Driving: Our Service Technicians often spend significant amounts of time on the road, driving great distances between locations to service our machines.
- Kneeling and Bending: Repairing and maintaining machines often requires technicians to kneel and bend to access different components.
- Lifting Machinery: At times gaming machines will need to be lifted and moved. Typically, this gets done in pairs and our tech mechanical aids assist with heavier lifts, ensuring tasks are manageable and safe.
Benefits and Roster Overview
Work Life Balance
Our technicians work on a rotating roster to ensure a good work-life balance. You will have a mix of day, evening, and weekend shifts, with opportunities for paid overtime.
Tools of Trade
A tool of trade vehicle (for both personal and professional use), laptop and phone are provided.
Leave
Up to 5 weeks’ annual leave, plus additional leave benefits, including up to 18 weeks’ paid parental leave.
Inhouse training and support
We provide comprehensive training and support your continuous learning and professional development.
Tabcorp Tickets
A much-loved employee benefit is the tickets we have available each week to get you trackside, courtside, or around the ground for our nation’s favourite sporting events.
Wellbeing
We want to support all our team members, both in the workplace and at home. Our employee care platform Sonder provides free, confidential 24/7 personalised support for you and your family.
Reward and Recognition
We love to win, and our RISE recognition program allows us to recognise, share, celebrate, and reward the efforts of teammates across the business.
Corporate discounts
We’ve teamed up with some top brands and businesses in Australia to bring you exclusive deals and discounts that make life easier and a little more exciting.
A Day in the Life of a MAX Field Service Technician
Want to see the role in action? Check out our 'Day in the Life' video for a real look at what being a Service Technician role is all about!
Hear From Our People
Sam
Every day brings new challenges, and there’s something deeply satisfying about troubleshooting and solving complex problems. You feel a real sense of accomplishment knowing you’ve made things run smoothly again.
Boris
There's nothing quite like seeing a customer’s face light up when you’ve fixed an issue that’s been bothering them. Knowing I’m making their day easier makes mine even better.
Join the MAX Team
Ready to kick-start your career as a Service Technician with MAX? Click the link below to fill out your Expression of Interest and take the first step towards joining a team where every day brings new challenges and rewards. We can’t wait to hear from you!
Come belong where the action is!
