At Tabcorp, we are committed to responsible gambling and to delivering our products responsibly and supporting a well-regulated and responsible industry, characterised by integrity at all levels.

Customer Care | Tabcorp

SAFER GAMBLING LEADERSHIP

At Tabcorp, we are committed to creating safer experiences that prevent and minimise harm.

Caring for people is at the heart of a sustainable business

We are committed to being a leader in promoting safer gambling, including by investing in monitoring and intervention tools.

It's our goal to equip people with information and resources to help them make informed decisions about how they gamble.

We take safer gambling seriously. More than simply following the letter of the law, we strive to actively minimise potential harm to customers.

This means working with our partners on initiatives such as education campaigns, self-exclusion programs and research.

Caring for our customers is at the heart of what we do.

That means acknowledging that while our wagering products and services are enjoyed by most of our customers as a form of entertainment, they can also negatively impact or harm our customers, the people that care for them and the community.

Our Player Safety Promise outlines our commitments to prevent and minimise gambling-related harm and drive better outcomes for individuals and the community.

TAB has a suite of safer gambling account management tools that customers can use to manage their gambling through their online account. TAB customers can self-exclude from their TAB account(s) online, in-app or by contacting us. Individuals can also self-exclude from all online wagering service providers in Australia through BetStop - the National Self-Exclusion Register™ by calling 1800 238 786 or at https://betstop.gov.au. For our retail customers, TAB also operates the TABCare retail self-exclusion program in all of its Victorian and New South Wales TAB agencies, as well as in some pubs and clubs. Outside Victoria and New South Wales, state and territory-based exclusion schemes are available.

Safer Gambling is for everyone. If you would like to know more about Safer Gambling or require assistance managing your gambling, further information is available on TAB’s Safer Gambling site.

Wagering

We support the community and our partners to foster a healthy and safer gaming industry, including the Australian Hotels Association who administers the self-exclusion program available to customers in Victoria's pubs and clubs. Further information for Victorian customers is available at www.ahavic.com.au or by phoning the Self Exclusion Officer on (03) 9654 3491. For more information on the tools available to you or if you require assistance managing your gambling, contact your local venue, visit their website or contact the National Gambling Helpline on 1800 858 858 or www.gamblinghelponline.org.au.

Gaming

We deliver a range of tools to support customers.

Tools to help customers manage their gambling

The vast majority of people enjoy gambling safely. However, for some people gambling can become a problem. Help is available for people who feel they may need assistance in managing their gambling or others who may be adversely affected by gambling. Free, independent and confidential counselling and support is available 24 hours a day, 7 days a week in each state via Gambling Help Online or by calling 1800 858 858.

Counselling & Support Services

We have developed Safer Gambling Codes of Conduct for wagering. In some jurisdictions, it is mandatory for our business to adhere to the relevant government’s Codes of Practice and manuals. These documents are available from the following link.

Safer Gambling Codes and Manuals

Safer Gambling Leadership

Tabcorp Corporate Governance Statement 2025.pdf

Tabcorp Corporate Governance Statement 2025

Tabcorp Appendix 4G 2025.pdf

Appendix 4G - Key to 2025 Corporate Governance Disclosures

WGEA 2023-24 Compliance Program - Public Report.pdf

WGEA 2023-24 Compliance Program

Respect@Work Position Statement (Dec 2023) (1).pdf

Respect@Work Position Statement

Brett Chenoweth is a Director of EVT Limited (from December 2022), and holds various unlisted company directorships including CDC Data Centres, Retire Australia, One New Zealand Group Limited (previously Vodafone New Zealand Limited), Madman Entertainment and Surfing Australia Limited.

Brett Chenoweth

Gillon McLachlan joined Tabcorp in August 2024 in an Observer capacity, and formally commenced as Managing Director and Chief Executive Officer in January 2025 following the receipt of all necessary regulatory approvals.

Gillon McLachlan

David Gallop AM is Chair of Step One Clothing Limited (from October 2021), Venues NSW and Alacria Pty Ltd. He is also on the Board of Cricket NSW. 

David Gallop AM

Janette Kendall is a Director of Vicinity Centres (from December 2017), Bega Cheese Limited (from February 2025) and KM Property Funds Limited.

Janette Kendall

Raelene Murphy is a Director of WiseTech Global Limited (from January 2026), Bega Cheese Limited (from June 2015), Integral Diagnostics Limited (from October 2017) and Amotiv Limited (from March 2025). 

Raelene Murphy

Karen Stocks is a senior technology and media executive, with extensive experience in the technology sector, media, data, and customer experience. She was most recently Vice President, Global Measurement Solutions at Google Inc.

Karen Stocks

Vivian Stewart commenced as an Observer to the Board on 1 November 2025, and will commence as a Non-Executive Director following the receipt of the required regulatory approvals.

Vivian Stewart

Sharon Broadley joined Tabcorp in October 2010 as General Manager Talent and Organisational Development and later served as General Manager Employee Experience. She was appointed Chief People Officer in June 2022 following the demerger of Tabcorp's former Lotteries and Keno business.

Sharon Broadley

Michael Fitzsimons was appointed Chief Wagering Officer (subject to regulatory approval) in July 2025 and is responsible for all core wagering functions including digital channels, retail operations, trading, product, data, tote strategy and marketing.

Michael Fitzsimons

Robert Fraser was appointed Chief Technology and Transformation Officer (subject to regulatory approval) in December 2024. He previously served as Chief Transformation Officer from January 2023 and as General Manager Transformation and Separation from April 2022. 

Robert Fraser

Mark Howell was appointed Chief Financial Officer in April 2024.

Mark Howell

Narelle McKenzie was appointed Chief Legal Officer (subject to regulatory approval) in December 2024.

Narelle McKenzie

Paul O’Rourke was appointed Chief Risk Officer in June 2024.

Paul O'Rourke

Kayelene Snowden joined Tabcorp in October 2014 and was appointed Chief Operating Officer (subject to regulatory approval) in November 2024.

Kayelene Snowden

Jarrod Villani was appointed Chief Commercial and Media Officer (subject to regulatory approval) in December 2024.

Jarrod Villani

18 weeks of fully flexible paid parental leave.

Paid Leave

Leave for IVF, pregnancy-related illness or loss.

Parental Support

More flexibility to balance your work and personal life.

Purchased Leave

Options to work in ways that suit families.

Flexible Work

Up to four weeks paid leave which can be taken flexibly for any gender affirmation-related activity.

This could include flexible hours, temporary adjustments to work responsibilities or working from home.

A financial allowance of up to $2,500 (net of any withholding or other amount) for costs related to any part of the gender affirmation process.

Financial Allowance

Up to 10 days’ gender support leave to care for a family member or someone in your household who is going through a gender affirmation process.

Carer's Leave

Building a stronger and more diverse leadership and succession pipeline

TABW

Gender balance is addressed throughout Tabcorp training and development

Education

Balanced and diverse leadership team: 40:40:20