At Tabcorp, we are committed to responsible gambling and to delivering our products responsibly and supporting a well-regulated and responsible industry, characterised by integrity at all levels.

Customer Care | Tabcorp

Customer Care

At Tabcorp, we are committed to delivering our products safely and supporting a well-regulated and safe industry, characterised by integrity at all levels.

Caring for people is at the heart of a sustainable business

We are committed to being a leader in promoting safer gambling, and we support government backed consumer protection initiatives for responsible advertising.

It's our goal to equip people with information and resources to help them make informed decisions about how they gamble.

We take safer gambling seriously. More than simply following the letter of the law, we strive to actively minimise potential harm to customers. 

This means working with our partners on initiatives such as education campaigns, self-exclusion programs, research and supporting counselling services.

TAB has a suite of online tools that customers can use to manage their gambling through their online account. TAB also operates the TABCare self-exclusion program in all of its Victorian and New South Wales TAB agencies, as well as in some pubs and clubs.  Safer Gambling is for everyone. If you would like to know more about Safer Gambling or require assistance managing your gambling, further information is available on TAB’s Safer Gambling site.

Wagering

We support the community and our partners to foster a healthy and safer gaming industry, including the Australian Hotels Association who administers the self-exclusion program available to customers in Victoria's pubs and clubs. Further information for Victorian customers is available at www.ahavic.com.au or by phoning the Self Exclusion Officer on (03) 9654 3491. For more information on the tools available to you or if you require assistance managing your gambling, contact your local venue, visit their website or contact the National Gambling Helpline on 1800 858 858 or www.gamblinghelponline.org.au.

Gaming

We deliver a range of tools to support customers.

Tools to help customers manage their gambling

Our Responsible Marketing and Advertising Position Statement supports our mission to deliver our products and experiences safely and responsibly and set the benchmark for sustainability in our industry.

More than simply following the letter of the law, we actively take steps to minimise potential harm to customers, and support government backed consumer protection initiatives for responsible advertising. 

Responsible Marketing and Advertising Position Statement (July 2023).pdf

Responsible Marketing and Advertising Position Statement

The vast majority of people enjoy gambling safely. However, for some people gambling can become a problem. Help is available for people who feel they may need assistance in managing their gambling or others who may be adversely affected by gambling. Free, independent and confidential counselling and support is available 24 hours a day, 7 days a week in each state via Gambling Help Online.

Counselling & Support Services

We have developed a Safer Gambling Codes of Conduct for wagering. This Code is responsive to the individual circumstances of our business and customers. In some jurisdictions, it is mandatory for our business to adhere to the relevant government’s Codes of Practice. The Safer Gambling Codes of Conduct and manuals for the Tabcorp Group are available from the following link which lists out the relevant codes and manuals.

Safer Gambling Codes and Manuals

Customer
Care

Respect@Work Position Statement (Dec 2023) (1).pdf

Respect@Work Position Statement

Tabcorp Modern Slavery Statement 2024.pdf

Modern Slavery Statement 2024

Tabcorp 2024 Corporate Governance Statement.pdf

Tabcorp Corporate Governance Statement 2024

ASX Appendix 4G 2024.pdf

Appendix 4G - Key to 2024 Corporate Governance Disclosures

Brett Chenoweth is a Director of EVT Limited (from December 2022), and holds various unlisted company directorships including CDC Data Centres, Retire Australia, One New Zealand Group Limited (previously Vodafone New Zealand Limited), Madman Entertainment and Surfing Australia Limited.

Brett Chenoweth

Gillon McLachlan joined Tabcorp in August 2024 in an Observer capacity, and formally commenced as Managing Director and Chief Executive Officer in January 2025 following the receipt of all necessary regulatory approvals.

Gillon McLachlan

David Gallop AM is Chairman of Step One Clothing Limited (from October 2021), Venues NSW and Alacria Pty Ltd. He is also on the Board of Cricket NSW. 

David Gallop AM

Janette Kendall is a Director of Vicinity Centres (from December 2017) and KM Property Funds Limited.

Janette Kendall

Raelene Murphy is a Director of Bega Cheese Limited (from June 2015) and Integral Diagnostics Limited (from October 2017). 

Raelene Murphy

Karen Stocks is currently Vice President, Global Measurement Solutions at Google Inc.

Karen Stocks

Sharon Broadley joined Tabcorp in October 2010 as General Manager Talent and Organisational Development and was Tabcorp’s General Manager Employee Experience. She commenced as Chief People Officer of Tabcorp in June 2022 following the completion of Tabcorp’s demerger of its former Lotteries and Keno business.

Sharon Broadley

Robert Fraser commenced as Chief Technology and Transformation Officer in December 2024. He was previously Chief Transformation Officer from January 2023 and General Manager Transformation and Separation at Tabcorp from April 2022. 

Robert Fraser

Mark Howell commenced as Tabcorp’s Chief Financial Officer in April 2024.

Mark Howell

Narelle McKenzie commenced as Chief Legal Officer (subject to regulatory approval) in December 2024.

Narelle McKenzie

Paul O’Rourke commenced as Chief Risk Officer in June 2024.

Paul O'Rourke

Jarrod Villani commenced as Tabcorp’s Chief Commercial and Media Officer (subject to regulatory approval) in December 2024.

Jarrod Villani

18 weeks of fully flexible paid parental leave.

Paid Leave

Leave for IVF, pregnancy-related illness or loss.

Parental Support

More flexibility to balance your work and personal life.

Purchased Leave

Options to work in ways that suit families.

Flexible Work

Up to four weeks paid leave which can be taken flexibly for any gender affirmation-related activity.

This could include flexible hours, temporary adjustments to work responsibilities or working from home.

A financial allowance of up to $2,500 (net of any withholding or other amount) for costs related to any part of the gender affirmation process.

Financial Allowance

Up to 10 days’ gender support leave to care for a family member or someone in your household who is going through a gender affirmation process.

Carer's Leave

Federal Government’s Workplace Gender Equality Employer of Choice for the seventh year running.

Employer of Choice

To help reduce gender imbalance across our work environment.

Women’s Mentoring Program

Gender balance is addressed throughout Tabcorp training.

Education

Continually updated targets for percentages in Senior Management positions.